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FREE SHIPPING !   On Most of Our Products    |     SPECIAL Offers & Coupons - BULK PRICING OpenClose

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Delivery policy

At Ugoburo, our philosophy can be summed up in a single word: simplicity. We always offer you the best delivery method at the best price. It’s guaranteed!

Our most recent Canadian delivery

 

Delivery or pickup costs

Free delivery

  • We offer free shipping in Canada on all Humanscale, Mayline and Workrite brand office furniture. Merchandise that can be shipped free of charge is clearly indicated as “Free shipping” on the product page.
  • If your shopping cart’s total is over $1,000, you’re eligible for free shipping within Ontario and Quebec.
  • All products that can be accepted by shipping companies such as UPS, FedEx or Purolator can be shipped everywhere in Canada!

How much will delivery cost?

It’s easy to check your delivery cost. Based on your postal code and the items in your shopping cart, our system will automatically calculate your shipping options. The complete information will be indicated in your cart before you check out. If installation service is available in your area, that information will also be indicated in your cart.

You will not be charged any extra fees, duties or additional taxes.

Can I pick up my order myself?

If you prefer, you have the option of picking up your order yourself, free of charge, from one of our warehouses in the Montreal area (Laval or Brossard) or the Toronto area (Bolton). If the pickup option isn’t shown in your shopping cart when you place your order, contact us and we’ll arrange it for you!

Delivery territories

We ship anywhere in Canada except Newfoundland and Labrador, Prince Edward Island, Nunavut, the Northwest Territories and Yukon.

We do not ship outside Canada.

Delivery options and procedures

To make sure we can offer you the best online prices, Ugoburo does not maintain any inventory. We deal directly with the manufacturers. Delivery times and dates (calculated in business days) are therefore estimates.

Pickup

We will notify you by email when your order is ready so you can pick it up free of charge from one of our warehouses, which are open Tuesday to Saturday from 8 a.m. to 11:30 a.m. and from 12:30 p.m. to 5 p.m.

  • Bolton ON: 20 Holland Drive, Bolton ON, L7E 1G6. Google Map
  • Brossard QC: 9005, boul. du Quartier, Unit A, Brossard QC, J4Y 0A8. Google Map
  • Laval, QC: 2745 Av. Francis-Hugues, Laval QC, H7L 3S8. Google Map

Standard parcel delivery

If your order qualifies as a standard parcel based on weight and size, it will be delivered during normal business hours from Monday to Friday by a shipping company such as UPS, FedEx or Purolator at the delivery address you indicated.

Ugoburo will send you a confirmation email containing a tracking number so you can monitor your order’s progress directly on the shipping company’s website.

White Glove delivery service

Ugoburo’s White Glove delivery service is available throughout Ontario and Quebec for merchandise that cannot be delivered by a shipping company.

What’s included in the White Glove delivery service?

  • Delivery at an agreed time from Tuesday to Saturday between 8 a.m. and 6 p.m.
  • Notifications about your order’s progress
  • Confirmation email when your order is received
  • Email 3 or 4 business days later to give you an estimated delivery date
  • Phone call on the day before delivery to set up a delivery time
  • Phone call on the delivery day to notify you that our team is on the way and will arrive within an hour
  • 2-person team with a tailgate truck
  • Furniture delivered inside the building (without any assembly or levelling)
  • Merchandise carried up one flight of stairs (interior or exterior)
  • Unpacking and removal/recycling of shipping debris.

If your order qualifies for White Glove delivery service, that option will be displayed after you enter your postal code in the shopping cart.

Delivery conditions – White Glove service

  • The delivery location indicated in your order must meet the following criteria:
    • A delivery truck can be accommodated.
    • The building’s loading dock or main entrance is free from any obstructions or restrictions.
    • Access space is secure and large enough for the merchandise to enter the building and be installed.
  • You are responsible for making sure access is possible through doorways, stairways, elevators, hallways, corridors, etc. and identifying any potential problems or issues that could complicate or prevent delivery. If problems are anticipated, you must inform Ugoburo at least 3 days prior to delivery so that other arrangements can be made (additional fees may apply).
  • We deliver only to addresses with ground access.
  • It is up to you to check the accuracy of the delivery information provided to Ugoburo during the purchase process (including the address, phone number, contact person, stairs, special delivery conditions, etc.). Ugoburo is not responsible for errors or omissions made by the customer when the order was placed.
  • An authorized individual must be available from Tuesday to Saturday between 8 a.m. and 6 p.m. (Eastern Time) to coordinate the delivery and receive, inspect and confirm receipt of the merchandise. That person must do a complete visual inspection of the packaging and products and clearly note any problems on the bill of lading/delivery order.

Other delivery options

If none of the above delivery options are available based on your selected merchandise or delivery address, you’ll be notified to contact us before you pay for your order. Our advisors will take the time to evaluate the best shipping method at the best possible price.

Installation

Installation services are available for certain furniture in most areas of Ontario and Quebec. If the installation option is available, it will be shown in your shopping cart before you make the payment.

If installation services are not available but you would like to have your merchandise installed, please contact us. Our advisors will determine whether installers can be sent and will confirm the related costs.

Wrong, missing or damaged merchandise

Delivered merchandise cannot be refused. Please follow the instructions below for any of the situations described.

Wrong merchandise

Ugoburo employees check and confirm every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please contact our customer service team at 1-855-846-2876 during normal business hours from Monday to Friday between 8 a.m. and 6 p.m. (Eastern Time). We will look into the situation and explain what you should do if an error was made.

Missing or damaged merchandise

Of course, no one wants to receive damaged goods. At Ugoburo, we take those situations very seriously.

If the merchandise you received is damaged or a product is missing, the person in charge of receiving the order should do the following:

1. Clearly identify any problems or issues concerning the packaging and/or merchandise.

For example:

  • “Work surface dented on far left edge"
  • "One lateral filing cabinet box punctured in front"
  • "Delivery order shows five chairs, but we only received four"

2. Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.

The shipping company will be held responsible for the condition of all products delivered. THIS RESPONSIBILITY IS ASSIGNED TO YOU, THE CUSTOMER, IF YOU OR YOUR REPRESENTATIVE TAKE POSSESSION BY SIGNING THE BILL OF LADING/DELIVERY ORDER WITHOUT INCLUDING A CLEAR WRITTEN DESCRIPTION OF ANY DAMAGE.

By taking high-quality digital photos, you can facilitate the complaint settlement process for any damaged goods. We recommend that you take photos of the packaging and merchandise if possible.

3. Email the Ugoburo customer service team as soon as possible (within 24 business hours of receipt of your order) at service@ugoburo.ca

Please include all the relevant information to help us process your complaint:

  • Order number
  • Product code for the damaged or missing merchandise
  • Nature of the problem
  • Photos of the damaged packaging or merchandise
  • Etc.

The Ugoburo customer service team will make sure the situation is corrected quickly, free of charge.

How to reach us:

Phone (toll free): 1-855-846-2876

Email: service@ugoburo.ca

Chat with us : Live chat

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