Delivery policy

Delivery to Businesses, Home Offices and Residential Users

Ugoburo.ca’s "White Gloves" delivery policy to businesses, home offices and residential users is solidly anchored in our core values . This service is available 6 days a week from monday to saturday for businesses and home offices both in urban areas or regions in Canada.

We deliver on a daily basis to the Greater Toronto, Ottawa, Montreal and Quebec city metropolitan areas. This service is also available to other cities, provinces or territories upon request. For more information or to get a delivery quote, please call to 1-855-846-2876.

No additionnal payment will be required at time of delivery or charged back to customers following a purchase on Ugoburo's website. No surprises to expect and no worrying about extra taxes or duties from Ugoburo.ca or the shipping company when your shipment is delivered to any destination in Canada GUARANTEED! 

Simply remember that Ugoburo.ca is managed by Canadians for Canadians!

FREE SHIPPING on all HUMANSCALE - WORKRITE - MAYLINE products!

What Does our "White Gloves" Delivery Service Consist of ? 

Cost of Delivery on Orders less than $1 000: 

• Minimum delivery charge based on the order destination

                    -Greater Toronto, Ottawa, Montreal, Gatineau and Quebec areas: $48 for the first 4 items to deliver

                    -Rest of the province of Qc: $78 for the first 4 items to deliver

                    -For a delivery outside these regions, please call at 1-855-846-2876 for a delivery quote

• Cost per additionnal item delivered - from the 5th item delivered

                    -Greater Toronto, Ottawa, Montreal, Gatineau and Quebec areas: $15 per additional item

                    -Rest of the province of Qc: $20 per additional item

 FREE SHIPPING on Orders over $1 000:

• FREE shipping in the Greater Toronto and Ottawa metropolitan areas
• FREE shipping in the province of Quebec
• Delivery to other cities, provinces or territories, please call to 1-855-846-2876 for a delivery quote

Delivery Conditions

• You, the client, must ensure clearance of the loading dock/entrance door parking access prior to a product delivery
• We deliver in Canada everywhere we can have ground access 
• You are responsible for checking and determining your full ability to receive products from Ugoburo.ca. This includes ensuring that products you ordered will pass freely into the room or office space in question, and fit in the designated space. Transportation issues from the front door or the loading dock to the room or office space, including stairs, elevators, freight elevators and door, or hallway issues or any other issue that may complicate or prevent delivery, are your full responsibility. To reschedule delivery, Ugoburo.ca requires at least 3 days' notice (extra fees may apply). This also includes having a clear access for a truck to offload outside the building.
• All information requested on the checkout page must be filled with the appropriate care. We will not be responsible for missed delivery because of a wrong delivery address, phone number or site delivery contact name.

Someone must be available during business hours (Monday to Friday, 8:00 a.m. to 6:00 p.m., Eastern Time) to coordinate, inspect and confirm reception of goods. The recipient must conduct a detailed visual inspection of the products and packages and clearly note any package or product damage on the bill of lading/delivery.

Pick-up your order from our warehouse and save on shipping charges!

• Bolton, Ont.: 20, Holland drive, Bolton, Ont., L7E 1G6. Google Map
• Brossard, Qc: 9005, Quartier blvd, Local A, Brossard, Qc, J4Y 0A8. Google Map
• Laval, Qc: 2745, av. Francis-Hugues, Laval, H7L 3S8. Google Map

Damaged Goods and Missing Items

When a product is received in damaged condition, the shipment recipient must make a written note of any package and/or product damage. Please be as specific as possible. For example: "Work surface dented on far right edge ," "One filing cabinet box punctured in front," "Delivery receipt shows five packages, only received four," etc. An entire shipment may not be refused because of damage to one item. All undamaged products must be accepted.

Claims for damaged or missing items must be reported to service@ugoburo.ca within 24 hours. Visible damage should be clearly noted on the bill of lading/delivery prior to signing for the shipment. Digital photos of damages are mandatory for a claim settlement. Photos taken from different angles can be helpful in resolving a damage claim. You or your recipient must be prepared to give Ugoburo.ca the order number, model number and item quantities that were damaged or lost.

The freight company will be held responsible for all damaged products delivered. THIS RESPONSIBILITY IS ASSIGNED TO YOU, THE CLIENT, IF YOU OR YOUR RECIPIENT TAKES POSSESSION BY SIGNING THE BILL OF LADING/DELIVERY WITHOUT CLEARLY INCLUDING A DESCRIPTION OF ANY DAMAGE  ON THE APPROPRIATE DOCUMENT.

Ugoburo.ca’s service department will quickly coordinate product replacement at no charge and take full responsibility for the freight claim, provided that all the above conditions are met.