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At Ugoburo, our philosophy can be summed up in a single word: simplicity. We always offer you the best delivery method at the best price. It’s guaranteed!
It’s easy to check your delivery cost. Based on your postal code and the items in your shopping cart, our system will automatically calculate your shipping options. The complete information will be indicated in your cart before you check out. If installation service is available in your area, that information will also be indicated in your cart.
You will not be charged any extra fees, duties or additional taxes.
If you prefer, you have the option of picking up your order yourself, free of charge, from one of our warehouses in the Montreal area (Laval or Brossard) or the Toronto area (Bolton). If the pickup option isn’t shown in your shopping cart when you place your order, contact us and we’ll arrange it for you!
We ship anywhere in Canada except Newfoundland and Labrador, Prince Edward Island, Nunavut, the Northwest Territories and Yukon.
We do not ship outside Canada.
To make sure we can offer you the best online prices, Ugoburo does not maintain any inventory. We deal directly with the manufacturers. Delivery times and dates (calculated in business days) are therefore estimates.
We will notify you by email when your order is ready so you can pick it up free of charge from one of our warehouses, which are open Tuesday to Saturday from 8 a.m. to 11:30 a.m. and from 12:30 p.m. to 5 p.m.
If your order qualifies as a standard parcel based on weight and size, it will be delivered during normal business hours from Monday to Friday by a shipping company such as UPS, FedEx or Purolator at the delivery address you indicated.
Ugoburo will send you a confirmation email containing a tracking number so you can monitor your order’s progress directly on the shipping company’s website.
Ugoburo’s White Glove delivery service is available throughout Ontario and Quebec for merchandise that cannot be delivered by a shipping company.
What’s included in the White Glove delivery service?
If your order qualifies for White Glove delivery service, that option will be displayed after you enter your postal code in the shopping cart.
Delivery conditions – White Glove service
If none of the above delivery options are available based on your selected merchandise or delivery address, you’ll be notified to contact us before you pay for your order. Our advisors will take the time to evaluate the best shipping method at the best possible price.
Installation services are available for certain furniture in most areas of Ontario and Quebec. If the installation option is available, it will be shown in your shopping cart before you make the payment.
If installation services are not available but you would like to have your merchandise installed, please contact us. Our advisors will determine whether installers can be sent and will confirm the related costs.
Delivered merchandise cannot be refused. Please follow the instructions below for any of the situations described.
Ugoburo employees check and confirm every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please contact our customer service team at 1-855-846-2876 during normal business hours from Monday to Friday between 8 a.m. and 6 p.m. (Eastern Time). We will look into the situation and explain what you should do if an error was made.
Of course, no one wants to receive damaged goods. At Ugoburo, we take those situations very seriously.
If the merchandise you received is damaged or a product is missing, the person in charge of receiving the order should do the following:
1. Clearly identify any problems or issues concerning the packaging and/or merchandise.
2. Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.
The shipping company will be held responsible for the condition of all products delivered. THIS RESPONSIBILITY IS ASSIGNED TO YOU, THE CUSTOMER, IF YOU OR YOUR REPRESENTATIVE TAKE POSSESSION BY SIGNING THE BILL OF LADING/DELIVERY ORDER WITHOUT INCLUDING A CLEAR WRITTEN DESCRIPTION OF ANY DAMAGE.
By taking high-quality digital photos, you can facilitate the complaint settlement process for any damaged goods. We recommend that you take photos of the packaging and merchandise if possible.
3. Email the Ugoburo customer service team as soon as possible (within 24 business hours of receipt of your order) at firstname.lastname@example.org
Please include all the relevant information to help us process your complaint:
The Ugoburo customer service team will make sure the situation is corrected quickly, free of charge.
How to reach us:
Phone (toll free): 1-855-846-2876
Chat with us : Live chat