FAQ

Our mailing address is:

3141 Taschereau Blvd., Unit 101
Greenfield Park, QC J4V 2H2

* This is the location of our administrative office and most popular products showroom .

Toll-free phone: 1-855-846-2876
Fax: 450-890-1058
General email: service@ugoburo.ca

You can also find Ugoburo on social media. Visit us and share our pages! Facebook - Twitter - LinkedIn - Pinterest - Google+

You can shop on the Ugoburo.ca website any time, 24 hours a day, 365 days a year!

Our administrative offices are open between 8 a.m. and 6 p.m. (Eastern Time) Monday to Friday, except for legal holidays.

We offer direct, personalized assistance during our business hours. Call us toll-free at 1-855-846-2876, email us at service@ugoburo.ca or chat online with a live representative.

Outside our business hours, you can use those same communication channels to leave us a message. We’ll get back to you as soon as possible.

Ugoburo's office furniture store is available 24/7 days a week online and have a showroom located at 10 minutes from downtown Montreal in Brossard (south shore of Montreal) from 8h00 to 18h00 EST from Monday to Friday. That is how we aim to offer you such great service and prices! If you have any questions about our merchandise, our office furniture experts are available to give you real-time advice. Don’t hesitate to get in touch with one of our advisors! And thanks to our 30-day return policy on most of our products, you can count on peace of mind when you place your order.

We always appreciate receiving your comments, testimonials or suggestions. You can send them to us by email at service@ugoburo.ca.

If you’re not satisfied with our service despite our best efforts and commitment, please let us know about it. Contact us between 8 a.m. and 6 p.m. (Eastern Time) Monday to Friday by email at service@ugoburo.ca or by phone (toll-free) at 1-855-846-2876. Your concerns will be addressed respectfully and attentively.

We apply multiple quality control measures but mistakes are always possible. We’d like to be informed about them! Let us know by emailing us at webmaster@ugoburo.ca so that we can make the corrections quickly. Shopping, products and orders.

Of course! During our business hours, you can ask for real-time assistance from a Ugoburo expert advisor who will be pleased to help you with your online shopping.

Call us toll-free at 1-855-846-2876, email us at service@ugoburo.ca or start a live chat session with one of our experts.

If you have trouble finding what you’re looking for or a product that meets your needs, please get in touch with us! We’ll locate it for you and quickly give you a quote.

Most of our products are delivered already assembled or require very little assembly. You can check with one of our advisors before placing your order. For any merchandise requiring assembly, the instructions are included in the box. Installation service is also available in some areas. If that option is available, it will be indicated in your shopping cart. For more information about installation service, please refer to our delivery policy.

Yes! It’s very easy to order free colour samples for our products. Simply complete our online colour sample order form. We’ll send them to you free of charge without delay.

We make every effort to ensure that our online colours are as representative as possible of each product’s actual colour and finish. However, we cannot guarantee the accuracy and quality of the images, photos, illustrations, finishes, textures and colours for the products shown on our website. Each user’s monitor or screen projects a unique image depending on its age, configuration, resolution, etc. If colour accuracy is important for you, please order a free colour sample.

All prices on our website are in Canadian dollars (CAD $)

Are you ordering large quantities of office furniture? Do you buy a substantial volume over the course of the year? That’s great! We offer additional discounts in those cases. You’ll also save on delivery costs! To request an additional discount, please contact us between 8 a.m. and 6 p.m. (Eastern Time) Monday to Friday by email at sales@ugoburo.ca or by phone (toll-free) at 1-855-846-2876.

PayPal Pro® is Ugoburo’s preferred payment gateway. PayPal Pro® is recognized worldwide as one of the best and most secure payment solutions for online shopping. We also accept Visa and MasterCard as well as bank transfers if you need more flexibility.

We accept orders from schools, colleges, universities, hospitals, clinics and any other government or public sector body or institution. To place an order, please use your purchase order number during the purchase process. One of our advisors will contact you to confirm your information.

We use encrypted SSL (Secure Sockets Layer) communications to protect all your confidential information. Certification for our site is assured by Entrust® EV.  To find out more about transaction security and data protection, please refer to Ugoburo’s privacy policy.

For security reasons, we do not retain any credit card numbers in our files.

You will be emailed an automatic order confirmation soon after you place your order. Please take a few seconds to read it and make sure all the information is accurate. It is very important to notify us if you don’t receive the confirmation email within 24 hours after you place your online order. The amount of your purchase will be charged approximately 24 to 48 hours after you place your order.

The applicable sales taxes depend on the province of your delivery address. Details of any taxes (Goods and Services Tax, Harmonized Sales Tax and provincial sales tax) that apply to your order will be indicated in your order summary before you submit your payment.

Please contact our sales department by email at sales@ugoburo.ca or by phone (toll-free) at 1-855-846-2876. You will need to provide confirmation of your tax-exempt status.

You can cancel your order and obtain a full refund within 48 hours after you receive the official order confirmation email from Ugoburo. Orders for ergonomic accessories, orders placed with a purchase order and any item purchased from the quick ship program and/or that can be delivered within 5 to 7 days cannot be canceled.

Many of our products can be shipped in Canada free of charge! Those items are identified as “free shipping” on the product description page. In all other cases, we offer you the least expensive delivery method. To avoid surprises, the shipping costs are calculated automatically in your shopping cart based on your postal code. You'll know the applicable delivery cost before you proceed with your payment. To find out more about delivery charges, please refer to our delivery policy.

The type of delivery service depends on your order contents and delivery address. You always have the option of picking up your order free of charge at one of our warehouses in the Montreal or Toronto area. Our products are delivered by standard shipping companies (UPS, FedEx, etc.) or, if you choose our White Glove delivery service, by the Ugoburo team. To find out more about available delivery services and their terms and conditions, please refer to our delivery policy.

Installation services are available in Ontario and Quebec. If the installation option is available, it will be shown in your shopping cart before you make the payment. If the installation option is not shown but you would like to have your merchandise installed, please contact us. Our advisors will determine whether installers can be sent and will confirm the related costs. To find out more about installation services, please refer to our delivery policy.

Rest assured that we take those situations very seriously. Please refer to our delivery policy for the procedure if you receive damaged merchandise.

Ugoburo offers a limited warranty on all merchandise we sell online. Please refer to our warranty policy for complete details. If you have any questions or would like to submit a claim, please call us toll-free between 8 a.m. and 6 p.m. (Eastern Time) Monday to Friday at 1-855-846-2876 or email us at service@ugoburo.ca.

If you’re not 100% satisfied with your purchase for any reason, you can return the merchandise within 30 days of delivery for a refund or replacement. Certain exceptions apply. Please refer to our return policy for the terms and conditions and the procedure.

Some of our products are made from natural materials (leather, wood veneer, etc.). Exposure to light, heat, cold or humidity and/or the natural aging of certain natural materials may affect the appearance and/or performance of individual products or their components. Our manufacturers choose only the best materials to ensure a high quality finished product. Nevertheless, marks, scars or scratches are always possible. Products made from natural materials are therefore not covered by the Ugoburo warranty.

We use encrypted SSL (Secure Sockets Layer) communications to protect all your confidential information when you order through our website. Certification for our site is assured by Entrust® EV. 

For security reasons, we do not retain any credit card numbers in our files. To find out more about transaction security and data protection, please refer to Ugoburo’s privacy policy.

The Ugoburo website is optimized for viewing on computers running the most widely used browsers: Internet Explorer, Safari, Firefox and Chrome for Windows and Mac OS X. The optimum screen resolution is 1024 x 768 pixels or higher. You can use your mobile device (iPad, iPhone, Android or BlackBerry) to shop conveniently on our site. However, navigation has not been optimized for mobile devices.