Phone : 1 855 846-2876
Fax : 1 450-890-1058
Email : showroom@ugoburo.ca
Online chat : Chat with an expert now!
Monday to Friday - 8am to 6pm EST.
Ugoburo Inc. Head office
3141, boul Taschereau, suite 101
Greenfield Park, Qc, J4V 2H2
We will always do everything we can to meet your expectations but we also realize you may sometimes want to return a product for whatever the reason. We know how you feel when it happens because, after all, we’re online shoppers too !
If you’re not 100% satisfied with your purchase, you can return the product within 30 days of delivery and get a refund.
We will only charge you a fair 12% restocking fee plus the amount of your order’s return shipping costs to our warehouse. Even if you had the free shipping option when you first bought your product, there will be shipping cost charged for the return. You will not be charged any other fees guarantee!
Products ordered via a quotation prepared by one of our furniture specialist are excluded from this return policy and cannot be returned even if some or all products are unpacked. Are also excluded all ergonomic accessories (included in the 'Accessory' product category), Gardex files and any metal file cabinets.
IMPORTANT: DO NOT IMMEDIATELY DISCARD THE PACKAGING AND DOCUMENTS RECEIVED WITH YOUR ORDER.