We will always do everything we can to meet your expectations but we also realize you may sometimes want to return a product for whatever the reason. We know how you feel when it happens because, after all, we’re online shoppers too !

If you’re not 100% satisfied with your purchase, you can return the product within 30 days of delivery and get a refund.

We will only charge you a fair 12% restocking fee plus the amount of your order’s return shipping costs to our warehouse. Even if you had the free shipping option when you first bought your product, there will be shipping cost charged for the return. You will not be charged any other fees guarantee!

Products ordered via a quotation prepared by one of our furniture specialist are excluded from this return policy and cannot be returned even if some or all products are unpacked. Are also excluded all ergonomic accessories (included in the 'Accessory' product category), Gardex files and any metal file cabinets.

IMPORTANT: DO NOT IMMEDIATELY DISCARD THE PACKAGING AND DOCUMENTS RECEIVED WITH YOUR ORDER.

Procedure to return a product:

1. Call the Ugoburo customer service team at 1-855-846-2876 during normal business hours (Monday to Friday between 8 a.m. and 6 p.m. Eastern Time) or send an email to service@ugoburo.ca
2. We will give you a Return Goods Authorization (RGA) number and determine the best way to return the product.
3. Repack the item in its original packaging (including all information, instruction and assembly sheets, parts, tools, etc.)
4. Clearly indicate your RGA number on the package and dispatch the product. Note that you will be 100% responsible for the protection from damages to the returned product during transportation.
5. The returned product has to be in a new and unused condition, with a RGA number and in its original packaging to be refunded.
6. Once we have received, inspected and approved the product, we will send you an email confirming the refund.
7. Your refund will be credited using the same payment method as the original purchase. Depending on your financial institution, it may take an additional 2-10 business days for the credit to be posted to your account.