At Ugoburo, a Canadian ergonomic chair and office furniture specialist since 2011, eligible products purchased online may be returned within 30 days of delivery, subject to the conditions and exclusions explained below.
An 18% restocking fee and the cost of return transportation are deducted from the refund.
The product must be new, unused and returned in its complete original packaging, and customers must first obtain an Ugoburo Return Goods Authorization (RGA) number.
But our approach begins well before a return is ever necessary.
Before you order: let our specialists help you make the right choice
Buying a professional ergonomic chair or office furniture online can raise many questions.
Which chair is right for my height and body type? Which cylinder do I need? What seat depth should I choose? Is this chair appropriate for my weight? Is it designed for normal office use or intensive use? Will it work properly with my standing desk?
A professional ergonomic chair is not a generic product.
At Ugoburo, our goal isn't simply to sell you a product. We want to help you choose the right product, in the right configuration, from the start.
Choosing the right chair can depend on:
- your height;
- your weight;
- your body type;
- the required seat width and depth;
- cylinder height;
- the height and type of desk you use;
- the number of hours the chair will be used each day;
- normal office use versus intensive use;
- multiple-shift or 24/7 environments;
- ergonomic mechanisms and adjustments;
- armrest configuration;
- lumbar support;
- upholstery and finish;
- the environment in which the chair will be used.
This is why Ugoburo's ergonomic chair and office furniture specialists are available before you purchase to help you select a product that actually fits your needs.
You can speak with our team by phone, live chat or email.
Customers in the Montreal area can also try selected chairs at our Brossard showroom with the assistance of a product specialist.
You can contact Ugoburo or learn more about Ugoburo and our office furniture expertise in Canada before ordering.
Not sure which configuration to choose?
Before ordering, our specialists can help determine:
- which chair is appropriate for your height and body type;
- which seat dimensions you need;
- which weight capacity is appropriate;
- which cylinder or seat height works with your workstation;
- whether a chair works well with a height-adjustable standing desk;
- whether the product is designed for normal office use;
- whether a heavier-duty chair is appropriate for multiple work shifts;
- whether a chair designed for 24-hour, 7-day-a-week use is required;
- which ergonomic adjustments are relevant to you;
- which upholstery, material or colour to select;
- whether fabric, upholstery and finish samples are available;
- whether a product can be tried before purchase;
- expected manufacturing and delivery lead times.
Our goal is simple: help you make the right choice before purchasing and reduce the risk of an unnecessary or costly return.
A return rate below 1%, year after year
Thanks to this personalized support and a carefully curated product selection, Ugoburo consistently maintains an exceptionally low return rate of less than 1% of orders, year after year.
Several factors contribute to this result.
The role of our specialists
Our specialists help customers before they purchase to ensure that the product, dimensions and configuration are appropriate for their body type, workstation and intended use.
This is particularly important for ergonomic seating, where differences in seat dimensions, cylinder height, mechanisms and other adjustments can significantly affect comfort and fit.
Products for different users and working environments
Ugoburo offers solutions for a wide range of users and applications, including:
- shorter, average-height and taller users;
- lighter and heavier users;
- people requiring narrower, wider, shallower or deeper seats;
- users requiring higher weight capacities;
- standard office use during a normal working week;
- multiple-shift workstations;
- shared workstations used by several employees;
- environments operating 24 hours a day, 7 days a week;
- call centres;
- control rooms;
- industrial environments;
- healthcare environments;
- other intensive-use applications.
Matching the product to the user's height, weight, body type and actual level of use significantly reduces the likelihood that a chair will be unsuitable once delivered.
Carefully selected professional-grade products
Ugoburo focuses on carefully selected, professional-grade products.
Many offer extensive customization, including:
- seat dimensions;
- chair heights;
- cylinders;
- ergonomic mechanisms;
- armrests;
- lumbar support;
- headrests;
- weight capacities;
- fabrics;
- vinyls;
- leather;
- colours;
- finishes;
- other ergonomic and functional options.
This level of customization makes it possible to adapt the product to the user rather than expecting one chair to fit everyone.
Manufacturing quality
Manufacturing quality, including that of many products made in Canada, also contributes to our low return rate.
Consistent manufacturing standards, quality components, rigorous quality control and commercial-grade packaging help reduce defects and transportation damage.
More predictable delivery
Our familiarity with manufacturers, configurations, production processes and lead times also enables us to provide highly accurate delivery estimates and better support customers through to the receipt of their order.
For Ugoburo, a low return rate is therefore more than a statistic. It reflects how we work:
- advise before selling;
- match products to the user's body type;
- consider height and weight;
- consider the actual number of hours the product will be used;
- recommend products designed for normal, intensive or 24/7 use;
- select proven professional-grade products;
- offer extensive configuration options;
- reduce selection mistakes;
- favour reliable manufacturing and logistics;
- support customers before, during and after their purchase.
A return rate below 1% means that, in the vast majority of cases, our customers receive a product that meets their needs the first time.
Can I return an ergonomic chair or office furniture purchased from Ugoburo?
Yes. Eligible products can be returned within 30 days of delivery, provided they meet Ugoburo's return-policy requirements.
Some products, however, are non-returnable, and many products sold by Ugoburo are manufactured or configured according to options selected by the customer.
Unlike mass-market merchandise that can simply be placed back on a shelf, a configurable professional ergonomic chair or piece of commercial office furniture may lose significant value once it has been unpacked, assembled, handled or used.
For this reason, specific return conditions apply.
What are Ugoburo's return requirements?
To qualify for a return:
- the request must be made within 30 days of delivery;
- the product must be new and completely unused, even lightly;
- it must be returned in its complete and undamaged original packaging;
- all original components, parts, tools, documents, instructions and accessories must be included;
- customers must obtain an Ugoburo Return Goods Authorization (RGA) number before shipping the product.
Used, damaged or incomplete products may be refused.
Returns shipped without an RGA number may also be refused.
How much does it cost to return a product to Ugoburo?
Two main costs may be deducted from your refund.
18% restocking fee
Eligible returns are subject to an 18% restocking fee.
Return transportation
The cost of transporting the product back to the warehouse designated by Ugoburo is also deducted from the refund.
For higher-value ergonomic chairs, desks and configurable products, we therefore recommend speaking with one of our specialists before placing your order if you are uncertain about the model, dimensions or configuration.
Which products cannot be returned?
Non-returnable products include:
- products that have been used, even lightly;
- products purchased through a quotation;
- chair, desk, furniture and accessory parts;
- desks and tables, except eligible height-adjustable standing desks;
- ergonomic accessories;
- storage products, including certain filing cabinets and cabinets;
- Gardex fireproof filing cabinets and safes.
Certain special orders, made-to-order products or configurations may also be subject to additional restrictions.
If you are unsure whether a product can be returned, contact Ugoburo before placing your order.
How do I return a product to Ugoburo?
1. Contact Ugoburo Customer Service
Call 1 855 846-2876, Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time.
You may also email service@ugoburo.ca or use our Contact Ugoburo page.
2. Obtain your RGA number
Our customer service team will confirm whether the product is eligible for return and, when authorized, provide a Return Goods Authorization (RGA) number and return instructions.
Do not ship a return before receiving your RGA number.
3. Repack the product carefully
Return the product in its complete original packaging with:
- all original parts;
- components;
- tools;
- instructions;
- documents;
- accessories supplied with the product.
Both the product and packaging must remain in resalable condition.
4. Protect the product during return transportation
The customer is responsible for protecting the product while it is being transported to the warehouse designated by Ugoburo and for its condition upon arrival.
Damage occurring during return transportation may make the product ineligible for a refund.
5. Inspection and refund
Once received, Ugoburo will inspect the product and packaging to confirm its eligibility.
Returns are generally processed within 2 business days after receipt.
Approved refunds are issued to the original payment method, less:
- the 18% restocking fee;
- applicable return transportation costs.
Depending on your financial institution, an additional 2 to 5 business days may be required before the credit appears in your account.
How can I avoid returning an ergonomic chair?
The best way to reduce the likelihood of a return is to validate your product choice and configuration before ordering.
Ugoburo provides several ways to do this.
Speak with an ergonomic chair specialist
Our specialists can help you compare models, dimensions, mechanisms and configurations based on your body type, workstation and actual use.
Try a chair before buying
Customers near Montreal can try selected ergonomic chairs at Ugoburo's Brossard showroom by appointment and compare different products with one of our specialists.
Request samples
When available, fabric, upholstery, colour, leather, vinyl and finish samples can help you confirm your selection before placing an order.
Check shipping information
Before ordering, review the applicable delivery and shipping information for your product and location.
Understand the product warranty
A product return and a warranty claim are different.
If your product has a manufacturing or material defect after purchase, consult the Ugoburo Warranty Policy for applicable coverage.
Frequently Asked Questions About Ugoburo Returns
What is Ugoburo's return period?
Eligible products can be returned within 30 days of delivery, subject to the conditions and exclusions in Ugoburo's Return Policy.
What is Ugoburo's return rate?
Ugoburo consistently maintains a return rate below 1% of orders, year after year.
This low rate is supported by personalized advice before purchase, professional-grade products, extensive configuration options for different body types and uses, manufacturing quality and reliable order management.
Why is Ugoburo's return rate below 1%?
Several factors help reduce selection mistakes and returns:
- specialist advice before ordering;
- products for different body types;
- options for different heights and weight capacities;
- chairs designed for standard, intensive and 24/7 use;
- extensive ergonomic configuration options;
- carefully selected professional-grade products;
- quality manufacturing, including many Canadian-made products;
- accurate order and delivery management.
Does Ugoburo charge a restocking fee?
Yes. Eligible returns are subject to an 18% restocking fee.
Who pays for return shipping?
The cost of transporting the product back to the warehouse designated by Ugoburo is deducted from the customer's refund.
Can I return an ergonomic chair after using it?
No. To qualify for a return, the chair or other eligible product must be new and unused, even lightly.
Do I need the original packaging?
Yes. Products must be returned in their complete and undamaged original packaging with all original parts, accessories, tools, instructions and documentation.
Do I need authorization before returning a product?
Yes. Customers must obtain an Ugoburo Return Goods Authorization (RGA) number before shipping a return.
Can Ugoburo help me choose a chair for my height?
Yes. Ugoburo specialists can recommend chairs and configurations for shorter, average-height and taller users, taking into account factors such as seat depth, seat width, backrest dimensions and cylinder height.
Does Ugoburo sell ergonomic chairs for heavier users?
Yes. Ugoburo offers professional chairs with different weight capacities and can help identify products appropriate for the user's body type, weight and intended level of use.
Does Ugoburo offer chairs for 24/7 use?
Yes. Certain professional 24/7 office chairs are specifically engineered for intensive, multiple-shift or 24-hour, 7-day-a-week environments.
Ugoburo specialists can help distinguish these products from chairs intended for normal office use.
Can Ugoburo help me choose the right ergonomic chair before I order?
Yes. Ugoburo's specialists can help customers compare chair dimensions, mechanisms, seat sizes, cylinders, weight capacities and configurations based on their body type, workstation and intended use.
Contact an Ugoburo specialist before ordering if you need assistance.
Can I try an ergonomic chair before buying?
Yes. Customers in the Montreal area can try selected ergonomic chairs at Ugoburo's Brossard showroom with the assistance of a specialist.
Can I request fabric or finish samples?
Samples of fabrics, upholstery, colours and finishes are available for many products and manufacturers. Contact our team to confirm availability for the product you are considering.
What is the difference between a return and a warranty claim?
A return generally applies when a customer wants to return a purchase.
A warranty claim concerns defects or other issues covered by the applicable manufacturer's or Ugoburo warranty.
See the Ugoburo Warranty Policy for additional information.
Need help before placing your order?
Speaking with a specialist before purchasing can help prevent an incorrect configuration and an unnecessary return.
Call 1 855 846-2876.
Email service@ugoburo.ca.
Since 2011, Ugoburo has helped individuals, professionals and businesses across Canada select professional-quality ergonomic chairs and office furniture suited to their needs.
