Delivery Method in Canada
The approach that describes us best to serve you can be defined in one word: simplicity!
We use all the means at our disposal to simplify your life and offer you a hassle-free delivery experience!
That’s why we are available at all times if you have any questions or concerns regarding the delivery of your products. Contact one of our qualified specialists by phone, email, or chat for immediate assistance.
General rules
- Free delivery across Canada for Humanscale, Ergocentric, Allseating, HAG and Workrite, as well as Global 3D office chairs. Excluded delivery territories: Prince Edward Island, Newfoundland, Labrador, Yukon, Northwest Territories, and Nunavut. Some remote areas in other Canadian provinces and territories are also excluded.
- For any other furniture brands, fees will apply. It will be indicated online or in a quote for projects.
- Orders over $1,000 are shipped free of charge to the major metropolitan areas of Toronto, Montreal and Gatineau/Ottawa. Certain conditions apply for other locations and for certain products (large and/or heavy), at the discretion of Ugoburo Inc.
- No customs fees or additional taxes will be charged to you after completing an online purchase.
The lowest price
Ugoburo has no inventory and manages its Web operations very efficiently with the sole purpose of providing you with a purchase at the lowest possible cost, without neglecting the quality of the service offered.
Distinguishing itself from its competitors, Ugoburo has a strong omnichannel distribution structure, in addition to a range of services offered online, in the store, and directly to its customers for large-scale furniture projects.
In direct contact with Canada's leading office furniture manufacturers, Ugoburo offers the lowest price in Canada and impeccable world-class service.
Types of delivery
Small parcels
Packages whose weight and dimensions allow it are shipped via express courier services such as UPS, Fedex, or Purolator.
- The estimated delivery date will be confirmed by email within 3 to 4 business days upon receipt of your order.
- A tracking number will be sent to you for real-time communication of your delivery status.
- Your goods will be shipped to the delivery address indicated in the order. A signature will be required upon delivery.
- The delivery will be made Monday to Friday, during normal business hours.
Large parcels
For the delivery of large and heavy parcels, a team specialized in this type of delivery will ensure the service according to your instructions and availability. Depending on the region, fees may be added to your quote.
- The estimated delivery date will be confirmed by email within 3 to 4 business days after receipt of your order.
- A call will be made within 3 to 4 business days before the estimated delivery date to arrange an appointment with you based on your availability.
- Your goods will be shipped to the delivery address indicated in the order. A signature will be required upon delivery.
- An installation service is available upon request with additional fees.
- Supplement is possible for all heavy products such as Gardex safe cabinets.
- Your presence is required during delivery. In the event of absence during a scheduled appointment, the customer will assume the costs incurred for any additional attempts to deliver until final delivery.
Your obligations
You must ensure that the delivery space indicated in your order is appropriate for receiving an office furniture delivery, i.e.:
- It can accommodate a delivery truck from 20 to 53 feet in length.
- That the access pathways to the delivery dock or to the building's main entrance be free of obstructions and of any restrictions.
- That access to the delivery and installation site be free of obstructions and secure for the delivery personnel.
- A responsible person is available to coordinate delivery, receive and inspect the package condition.
- That the person in charge must carry out a complete visual inspection of the package and packaging, and clearly note on the delivery form any anomalies and/or damages detected*.
*Any damaged package accepted as is upon delivery by the customer or his representative cannot be reported as delivered damaged. The damage must be clearly noted on the delivery form. The customer must keep a copy of the delivery form to support his claim for compensation or replacement.
- The customer must validate the accessibility inside the building as well as the access pathways, the width of doors, stairs, elevators, corridors, etc. The customer or person in charge must also identify possible sources of problems that could affect delivery efficiency. Ugoburo must be informed, at least five (5) working days before delivery of any constraints that may hinder delivery in order to reorganize it if necessary. Additional fees may be added at the discretion of Ugoburo.
- Finally, you must ensure the accuracy of the delivery information provided to Ugoburo at the time of the purchase including the address, phone number, contact person, special delivery conditions, etc. Ugoburo will not be responsible for any mistakes or omissions made by the customer regarding constraints limiting or preventing access to the delivery site.
Installation & Related Services
Ugoburo offers its customers a complete network of qualified professionals who are deployed across Canada for the delivery and installation of office furniture projects of all sizes, including large and small.
This network, made up of experienced project managers and installers, provides you with peace of mind when carrying out your projects, whether for companies, governments, or individuals. In a typical installation, the main steps are:
- The initial visit of a project manager to take measurements and evaluate the space to be furnished
- Validation of pathways for safe delivery
- Elevator capacity inspection and reservation if necessary
- Planning of the required staff according to the size of the project
- Delivery of furniture during the week, in the evening or on weekends
- Installation of new furniture according to manufacturers' standards
- Disposal of waste
- Recycling of packaging including plastics, cardboard and metals
- Final tour with the client for approval
- Fast after-sales service
- Product warranty management
At Ugoburo, many other services are available to make your life easier, such as storage, leasing, furniture reconditioning, etc. Our team is waiting for your call to deploy its expertise in office furniture. Feel free to contact us if you need anything!
