At Ugoburo, our philosophy can be summed up in a single word: EFFICIENCY. We will always offer you the FASTEST delivery method for your region at the best possible price, if not FREE! It’s guaranteed!
It’s easy to check your delivery cost online. Based on your postal code and the items included in your shopping cart, our system will present your shipping options or show a message asking you to contact us to get a freight quote, if you are requesting a delivery to a distant location. Ugoburo reserves the right to acept or reject any order at its own discretion without notice.
You will never be charged any duties or additional taxes on deliveries.
If you prefer, you have the option of picking up your order yourself, free of charge, from one of our warehouses in the Montreal area (Laval or Brossard) or Toronto (Scarborough). If the pickup option isn’t shown in your shopping cart when you place your order, contact us and we’ll arrange it for you!
We ship anywhere in Canada except in Newfoundland and Labrador, Prince Edward Island, Nunavut, the Northwest Territories and Yukon. Distant locations in other provinces and territories are also excluded. Ugoburo reserves the right to decide if a location is to be considered as a distant location or not.
Ugoburo do not ship outside Canada.
To make sure we can offer you the best online prices, Ugoburo does not maintain any inventory and manage its operation at the lowest possible cost. We deal directly with the manufacturers who in return are providing the best possible buying conditions. Delivery times and dates (calculated in business days) are therefore estimates.
If your order qualifies as a standard parcel based on weight and size, it will be delivered during normal business hours from Monday to Friday by a shipping company such as UPS, FedEx or Purolator at the delivery address you indicated.
Ugoburo will send you a confirmation email containing a tracking number so you can monitor your order’s progress directly on the shipping company’s website.
Ugoburo’s White Glove delivery service is available throughout Ontario and Quebec for merchandise that cannot be delivered by a standard courrier company.
What’s included in the White Glove delivery service?
If your order qualifies for White Glove delivery service, that option will be displayed after you enter your postal code in the shopping cart.
Delivery conditions – White Glove service
If none of the above delivery options are available based on your selected merchandise or delivery address, our advisors will evaluate the best shipping method at the best possible price and will contact you to confirm any additional cost for you, if any.
Additional charges may also occur for deliveries to residential areas. For example, in case of a location with smaller streets or absence of docking/unloading zones, we may use a smaller delivery truck to deliver at a higher cost for the client. Any additional cost will be communicated to our clients before the order is manufactured and a cancellation with full credit will be possible if this additional cost is declined.
Installation services are available for certain furniture in most areas of Ontario and Quebec. If the installation option is available, it will be shown in your shopping cart before you make the payment.
If installation services are not available but you would like to have your merchandise installed, please contact us. Our advisors will determine whether installers can be sent and will confirm the related costs.
Delivered merchandise cannot be refused. Please follow the instructions below for any of the situations described.
Ugoburo employees check and confirm every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please contact our customer service team at 1-855-846-2876 during normal business hours from Monday to Friday between 8 a.m. and 6 p.m. (Eastern Time). We will look into the situation and explain what you should do if an error was made.
Of course, no one wants to receive damaged goods. At Ugoburo, we take those situations very seriously.
If the merchandise you received is damaged or a product is missing, the person in charge of receiving the order should do the following:
1. Clearly identify any problems or issues concerning the packaging and/or merchandise.
2. Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.
The shipping company will be held responsible for the condition of all products delivered. THIS RESPONSIBILITY IS ASSIGNED TO YOU, THE CUSTOMER, IF YOU OR YOUR REPRESENTATIVE TAKE POSSESSION BY SIGNING THE BILL OF LADING/DELIVERY ORDER WITHOUT INCLUDING A CLEAR WRITTEN DESCRIPTION OF ANY DAMAGE.
By taking high-quality digital photos, you can facilitate the complaint settlement process for any damaged goods. We recommend that you take photos of the packaging and merchandise if possible.
3. Email the Ugoburo customer service team as soon as possible (within 24 business hours of receipt of your order) at email@example.com
Please include all the relevant information to help us process your complaint:
The Ugoburo customer service team will make sure the situation is corrected quickly, free of charge.
How to reach us:
Phone (toll free): 1-855-846-2876
Chat with us : Live chat