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Delivery policy

At Ugoburo, our philosophy can be summed up in a single word: EFFICIENCY. We will always offer you the FASTEST delivery method for your region at the best possible price, if not FREE!  It’s guaranteed!   

Delivery or pickup costs

Free delivery

  • We offer free shipping in Canada on all Humanscale, Ergocentric, HAG, Mayline, Allseating, ISE and Workrite products.
  • If your shopping cart total is over $1,000 with products from other manufacturers, you will automatically be eligible for free shipping everywhere in Canada with exceptions to certain distant locations. If you need a delivery to a distant location, we will contact you and submit an additional delivery fee upon receipt of your order. If this fee is not to your satisfaction, you will be able to cancel your order and get a full refund. You can also contact us before placing an order online to get a delivery quote. Ugoburo reserves the right to decide to accept or reject any order at its own discretion without notice.

How much will delivery cost?

It’s easy to check your delivery cost online. Based on your postal code and the items included in your shopping cart, our system will present your shipping options or show a message asking you to contact us to get a freight quote, if you are requesting a delivery to a distant location. Ugoburo reserves the right to acept or reject any order at its own discretion without notice.

You will never be charged any duties or additional taxes on deliveries.

Can I pick up my order myself?

If you prefer, you have the option of picking up your order yourself, free of charge, from one of our warehouses in the Montreal area (Laval or Brossard) or Toronto (Scarborough). If the pickup option isn’t shown in your shopping cart when you place your order, contact us and we’ll arrange it for you! 

Delivery territories

We ship anywhere in Canada except in Newfoundland and Labrador, Prince Edward Island, Nunavut, the Northwest Territories and Yukon. Distant locations in other provinces and territories are also excluded. Ugoburo reserves the right to decide if a location is to be considered as a distant location or not. 

Ugoburo do not ship outside Canada.

Delivery options and procedures

To make sure we can offer you the best online prices, Ugoburo does not maintain any inventory and manage its operation at the lowest possible cost. We deal directly with the manufacturers who in return are providing the best possible buying conditions. Delivery times and dates (calculated in business days) are therefore estimates.

Standard parcel delivery

If your order qualifies as a standard parcel based on weight and size, it will be delivered during normal business hours from Monday to Friday by a shipping company such as UPS, FedEx or Purolator at the delivery address you indicated.

Ugoburo will send you a confirmation email containing a tracking number so you can monitor your order’s progress directly on the shipping company’s website.

White Glove delivery service

Ugoburo’s White Glove delivery service is available throughout Ontario and Quebec for merchandise that cannot be delivered by a standard courrier company.

What’s included in the White Glove delivery service?

  • Delivery at an agreed time from Tuesday to Saturday between 8 a.m. and 6 p.m.
  • Notifications about your order’s progress
  • Confirmation email when your order is received
  • Email 3 or 4 business days later to give you an estimated delivery date
  • Phone call on the day before delivery to set up a delivery time
  • Phone call on the delivery day to notify you that our team is on the way and will arrive within an hour
  • 2-person team with a tailgate truck
  • Furniture delivered inside the building (without any assembly or levelling)
  • Merchandise carried up one flight of stairs (interior or exterior) except for Gardex products (extra cost to apply if stairs or access issues)
  • Unpacking and removal/recycling of shipping debris.

If your order qualifies for White Glove delivery service, that option will be displayed after you enter your postal code in the shopping cart.

Delivery conditions – White Glove service

  • The delivery location indicated in your order must meet the following criteria:
    • A delivery truck can be accommodated.
    • The building’s loading dock or main entrance is free from any obstructions or restrictions.
    • Access space is secure and large enough for the merchandise to enter the building and be installed.
  • You are responsible for making sure access is possible through doorways, stairways, elevators, hallways, corridors, etc. and identifying any potential problems or issues that could complicate or prevent delivery. If problems are anticipated, you must inform Ugoburo at least 3 days prior to delivery so that other arrangements can be made (additional fees may apply).
  • We deliver only to addresses with ground access.
  • It is up to you to check the accuracy of the delivery information provided to Ugoburo during the purchase process (including the address, phone number, contact person, stairs, special delivery conditions, etc.). Ugoburo is not responsible for errors or omissions made by the customer when the order was placed.
  • An authorized individual must be available from Tuesday to Saturday between 8 a.m. and 6 p.m. (Eastern Time) to coordinate the delivery and receive, inspect and confirm receipt of the merchandise. That person must do a complete visual inspection of the packaging and products and clearly note any problems on the bill of lading/delivery order.

Other delivery options

If none of the above delivery options are available based on your selected merchandise or delivery address, our advisors will evaluate the best shipping method at the best possible price and will contact you to confirm any additional cost for you, if any.

Additional charges may also occur for deliveries to residential areas. For example, in case of a location with smaller streets or absence of docking/unloading zones, we may use a smaller delivery truck to deliver at a higher cost for the client. Any additional cost will be communicated to our clients before the order is manufactured and a cancellation with full credit will be possible if this additional cost is declined.


Installation services are available for certain furniture in most areas of Ontario and Quebec. If the installation option is available, it will be shown in your shopping cart before you make the payment.

If installation services are not available but you would like to have your merchandise installed, please contact us. Our advisors will determine whether installers can be sent and will confirm the related costs.

Wrong, missing or damaged merchandise

Delivered merchandise cannot be refused. Please follow the instructions below for any of the situations described.

Wrong merchandise

Ugoburo employees check and confirm every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please contact our customer service team at 1-855-846-2876 during normal business hours from Monday to Friday between 8 a.m. and 6 p.m. (Eastern Time). We will look into the situation and explain what you should do if an error was made.

Missing or damaged merchandise

Of course, no one wants to receive damaged goods. At Ugoburo, we take those situations very seriously.

If the merchandise you received is damaged or a product is missing, the person in charge of receiving the order should do the following:

1. Clearly identify any problems or issues concerning the packaging and/or merchandise.

For example:

  • “Work surface dented on far left edge"
  • "One lateral filing cabinet box punctured in front"
  • "Delivery order shows five chairs, but we only received four"

2. Make a written note of any visible damage to the packaging or merchandise on the bill of lading/delivery order before signing it.


By taking high-quality digital photos, you can facilitate the complaint settlement process for any damaged goods. We recommend that you take photos of the packaging and merchandise if possible.

3. Email the Ugoburo customer service team as soon as possible (within 24 business hours of receipt of your order) at

Please include all the relevant information to help us process your complaint:

  • Order number
  • Product code for the damaged or missing merchandise
  • Nature of the problem
  • Photos of the damaged packaging or merchandise
  • Etc.

The Ugoburo customer service team will make sure the situation is corrected quickly, free of charge.

How to reach us:

Phone (toll free): 1-855-846-2876


Chat with us : Live chat

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